Terms of Service.

01Acceptance of Terms

By accessing the Syro Global Limited website, opening a trade account, or placing an order, you agree to be bound by these Terms of Service. If you do not agree, you must not use our services.

These Terms form a legally binding agreement between you (the customer) and Syro Global Limited, a company registered in England and Wales with its registered office in Birmingham, United Kingdom.

02Trade Accounts

Trade accounts are issued at our sole discretion to verified businesses operating within the United Kingdom. Account opening is free and carries no annual fee.

Eligibility

• You must be a registered business in the UK (sole trader, partnership, limited company, or registered charity).
• You must provide accurate business details including registered name, address, VAT number where applicable, and a primary contact.
• We reserve the right to verify any information provided and to decline applications without explanation.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorised use.

03Orders & Pricing

All prices displayed on the platform are quoted in Pounds Sterling (GBP) and are exclusive of VAT unless otherwise stated. Prices may change without notice; the price applicable to your order is the one displayed at the time of order confirmation.

Order Confirmation

An order is not accepted until we issue a written confirmation by email. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, stock unavailability, or suspected fraud.

Minimum Order

There is no minimum order value for trade account customers. Carriage charges may apply to smaller orders and will be clearly indicated before checkout.

04Delivery & Risk

We deliver to mainland UK addresses. Next-day delivery is offered subject to order cut-off times and courier availability. Same-day delivery is available within Greater Birmingham on request.

• Title to goods passes to you on full payment of the invoice.
• Risk passes to you on delivery to your nominated address.
• You must inspect goods on delivery and report any visible damage to the courier and to Syro Global within 24 hours.

Delays

We are not liable for delays caused by factors outside our reasonable control, including courier disruption, customs inspections, or force majeure events.

05Product Quality & Standards

Every product we supply is sourced directly, lab-tested where applicable, and traceable to its origin. Our quality program operates to SALSA standards and complies with all applicable UK Food Standards Agency regulations.

Defective Goods

If goods are found to be defective, contaminated, or materially different from specification, notify us within 48 hours of delivery. We will arrange collection and either replace the goods at no charge or issue a full refund. See our Refund Policy for full details.

06Payment Terms

Standard payment terms are 30 days net from invoice date. Flexible credit terms may be offered to established trade partners on application.

• Payment by bank transfer, direct debit, or major debit/credit card.
• Late payments accrue interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
• We reserve the right to suspend supply to accounts in arrears.

07Intellectual Property

All content on the Syro Global website — including text, imagery, logos, brand marks, and design — is the intellectual property of Syro Global Limited or its licensors. You may not reproduce, distribute, or use any content for commercial purposes without prior written consent.

Third-party brand logos displayed on our platform (Tata, MDH, Shan, Pran, etc.) remain the property of their respective owners and are used only to denote products we supply.

08Limitation of Liability

To the maximum extent permitted by law, Syro Global Limited's total liability arising out of or in connection with these Terms shall not exceed the total amount paid by you for the goods giving rise to the claim.

We exclude all liability for indirect, consequential, or special losses including loss of profit, loss of business, or loss of goodwill. Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

09Termination & Suspension

We may suspend or close your trade account immediately, without notice, in the event of material breach of these Terms, fraudulent activity, or insolvency. You may close your account at any time by emailing info@syroglobal.co.site.

Termination does not affect any rights or liabilities that accrued prior to the termination date.

10Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage all customers to contact us first to resolve any concerns informally — most issues can be resolved within 48 hours through our customer success team.